Caring for Providers to Improve Patient Experience (CPIPE): Intervention Development Process

A growing body of research has documented disrespectful, abusive, and neglectful treatment of women in facilities during childbirth, as well as the drivers of such mistreatment. Yet, little research exists on effective interventions to improve person-centered maternal care (PCMC) - care that is respectful and responsive to individual women's preferences, needs, and values. We sought to extend knowledge on interventions to improve PCMC, with a focus on two factors - provider stress and unconscious bias - that are driving poor PCMC and contributing to disparities in PCMC. In this paper, we describe the process to develop the intervention.

Caring for Providers to Improve Patient Experience (CPIPE): Mixed Methods Evaluation Results 

The Caring for Providers to Improve Patient Experience (CPIPE) intervention was developed to improve person-centered maternal care (PCMC) by addressing two intermediate factors - provider stress and bias - contributing to poor PCMC and disparities. CPIPE, which has five key strategies (provider training, peer support, mentorship, embedded champions, and leadership engagement), was successfully piloted over six months in two health facilities in Migori County, Kenya. The evaluations seek to assess the acceptability and preliminary effectiveness of CPIPE.

Creative Storytelling as a Tool to Foster Patient Involvement and Drive Quality Improvement in Neonatal Care: Experiences from Kamuzu Central Hospital, Malawi 

Patient and public involvement is key to improving quality of care (QoC). We conducted a public engagement project to address QoC concerns at Kamuzu Central Hospital (KCH), Malawi, and strengthen the relationships between service beneficiaries and health care professionals (HCPs) delivering neonatal care.

Experiences of Midwives Regarding Provision of Culturally Competent Care to Women Receiving Maternal Care in South Africa 

Midwives in South Africa face a challenge to be culturally competent to provide culturally congruent and sensitive care to women from diverse cultural backgrounds receiving maternal care. Therefore, the objective of this study was to explore and describe the experiences of midwives providing culturally competent care to women receiving maternal care.