Strengthening Quality of Care | Focus: Small and Sick Newborns | Focus: Private Sector Room: 2.61-2.63 Pre-Formed Panel
May 10, 2023 11:50 - 13:05(Africa/Johannesburg)
20230510T1150 20230510T1305 Africa/Johannesburg The Power of Compassion in Maternal, Newborn, and Child Health (MNCH) Service Delivery

Experience of care is a critical component of the quality-of-care framework and defined as effective communication, respect and preservation of dignity, and emotional support. Evidence suggests that person-centered care, comprised of kindness, empathy, and warmth, is critically important to a positive experience while also reducing burnout among providers. These factors play an important role in service delivery as they directly shape and influence how clients and providers experience one another. Practiced empathy and compassion can positively influence clients' feelings and behaviors and are foundational to quality service provision, yet less focus has centered on these dimensions.Panelists have conducted literature reviews, stakeholder consultations, interventions, and evaluations to further build evidence on improving the experience for both clients and maternal, newborn, and child health (MNCH) care providers. Objectives for this panel are to (1) accelerate learning around factors shaping experience of care and how best to inspire positive provider behavior change; and (2) advocate for an intentional focus on empathy and compassion to improve care for clients, while also addressing the needs of providers.This panel highlights evidence in addressing and measuring compassionate care: the White Ribbon Alliance will showcase what providers need to enable them to provide such care; Breakthrough RESEARCH will share research findings from Kenya on experience of care among hospitalized children; MOMENTUM Private Healthcare Delivery will showcase a new evidence-based curriculum for private sector providers focused on building empathy, and Breakthrough ACTION will share progress on a compassionate care intervention for newborns and young children.

Room: 2.61-2.63 International Maternal Newborn Health Conference 2023 information@imnhc.org
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Experience of care is a critical component of the quality-of-care framework and defined as effective communication, respect and preservation of dignity, and emotional support. Evidence suggests that person-centered care, comprised of kindness, empathy, and warmth, is critically important to a positive experience while also reducing burnout among providers. These factors play an important role in service delivery as they directly shape and influence how clients and providers experience one another. Practiced empathy and compassion can positively influence clients' feelings and behaviors and are foundational to quality service provision, yet less focus has centered on these dimensions.

Panelists have conducted literature reviews, stakeholder consultations, interventions, and evaluations to further build evidence on improving the experience for both clients and maternal, newborn, and child health (MNCH) care providers. Objectives for this panel are to (1) accelerate learning around factors shaping experience of care and how best to inspire positive provider behavior change; and (2) advocate for an intentional focus on empathy and compassion to improve care for clients, while also addressing the needs of providers.

This panel highlights evidence in addressing and measuring compassionate care: the White Ribbon Alliance will showcase what providers need to enable them to provide such care; Breakthrough RESEARCH will share research findings from Kenya on experience of care among hospitalized children; MOMENTUM Private Healthcare Delivery will showcase a new evidence-based curriculum for private sector providers focused on building empathy, and Breakthrough ACTION will share progress on a compassionate care intervention for newborns and young children.

What Women and Midwives Want: Integrated Advocacy to Enhance Providers’ and Women’s Experience of Care
Panel 11:50 AM - 01:05 PM (Africa/Johannesburg) 2023/05/10 09:50:00 UTC - 2023/05/10 11:05:00 UTC
None
Strengthening Quality of Care
Presenters Sandra Mwarania
Head Of Programs, White Ribbon Alliance Kenya
Improving Experience of Care for Newborns and Their Parents: Empathy and Compassion for Both Parents and Health Care Providers in Kenya
Panel 11:50 AM - 01:05 PM (Africa/Johannesburg) 2023/05/10 09:50:00 UTC - 2023/05/10 11:05:00 UTC
Small and Sick Newborns (SSNB)
Strengthening Quality of Care
Presenters Chantalle Okondo
Population Council Nairobi, Kenya, Population Council
Perspectives on Development and Field Testing of Person-Centered Toolkit for Private Sector Health Care Providers
Panel 11:50 AM - 01:05 PM (Africa/Johannesburg) 2023/05/10 09:50:00 UTC - 2023/05/10 11:05:00 UTC
Private Sector
Strengthening Quality of Care
Presenters
EL
Eva Lathrop
Global Medical Director, Population Services International
Emphasizing Empathy and Compassion to Improve Experience of Care
Panel 11:50 AM - 01:05 PM (Africa/Johannesburg) 2023/05/10 09:50:00 UTC - 2023/05/10 11:05:00 UTC
None
Strengthening Quality of Care
Presenters Jessica Vandermark Moore
Partner, Camber Collective
Partner
,
Camber Collective
Global Medical Director
,
Population Services International
Head of Programs
,
White Ribbon Alliance Kenya
Population Council Nairobi, Kenya
,
Population Council
 Özge Tunçalp
Medical Officer
,
World Health Organization
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Improving Experience of Care for Newborns and T...
IMNHC_1690841216IMNHC_1683220143300_IMNHC_Powerpoint_BR_Newborn_040523_final.pdf View Submitted by Lynn Van Lith 1
Perspectives on Development and Field Testing o...
IMNHC_1690841167IMNHC_1683318230095_IMNHC1445_Person_Centered_Care_Toolkit_Lathrop_Panel_May_10_clean.pdf View Submitted by Lynn Van Lith 2
Emphasizing Empathy and Compassion to Improve E...
IMNHC_1690841367IMNHC_1683135066153_IMNH_Compassion_Panel_BA_Camber_Provider_Compassionate_Care.pdf View Submitted by Lynn Van Lith 1
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