Experience of care is a critical component of the quality-of-care framework and defined as effective communication, respect and preservation of dignity, and emotional support. Evidence suggests that person-centered care, comprised of kindness, empathy, and warmth, is critically important to a positive experience while also reducing burnout among providers. These factors play an important role in service delivery as they directly shape and influence how clients and providers experience one another. Practiced empathy and compassion can positively influence clients' feelings and behaviors and are foundational to quality service provision, yet less focus has centered on these dimensions.
Panelists have conducted literature reviews, stakeholder consultations, interventions, and evaluations to further build evidence on improving the experience for both clients and maternal, newborn, and child health (MNCH) care providers. Objectives for this panel are to (1) accelerate learning around factors shaping experience of care and how best to inspire positive provider behavior change; and (2) advocate for an intentional focus on empathy and compassion to improve care for clients, while also addressing the needs of providers.
This panel highlights evidence in addressing and measuring compassionate care: the White Ribbon Alliance will showcase what providers need to enable them to provide such care; Breakthrough RESEARCH will share research findings from Kenya on experience of care among hospitalized children; MOMENTUM Private Healthcare Delivery will showcase a new evidence-based curriculum for private sector providers focused on building empathy, and Breakthrough ACTION will share progress on a compassionate care intervention for newborns and young children.
Experience of care is a critical component of the quality-of-care framework and defined as effective communication, respect and preservation of dignity, and emotional support. Evidence suggests that person-centered care, comprised of kindness, empathy, and warmth, is critically important to a positive experience while also reducing burnout among providers. These factors play an important role in service delivery as they directly shape and influence how clients and providers experience one another. Practiced empathy and compassion can positively influence clients' feelings and behaviors and are foundational to quality service provision, yet less focus has centered on these dimensions.Panelists have conducted literature reviews, stakeholder consultations, interventions, and evaluations to further build evidence on improving the experience for both clients and maternal, newborn, and child health (MNCH) care providers. Objectives for this panel are to (1) accelerate learning around factors shaping experience of care and how best to inspire positive provider behavior change; and (2) advocate for an intentional focus on empathy and compassion to improve care for clients, while also addressing the needs of providers.This panel highlights evidence in addressing and measuring compassionate care: the White Ribbon Alliance will showcase what providers need to enable them to provide such care; Breakthrough RESEARCH will share research findings from Kenya on experience of care among hospitalized children; MOMENTUM Private Healthcare Delivery will showcase a new evidence-based curriculum for private sector providers focused on building empathy, and Breakthrough ACTION will share progress on a compassionate care intervention for newborns and young children.
Room: 2.61-2.63 International Maternal Newborn Health Conference 2023 information@imnhc.org
Sandra Mwarania
Chantalle Okondo
Jessica Vandermark MooreTechnical Issues?
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